| DaftarIsitemplate |
| Call Number |
| PA-0117 (Softcopy PA-0117) |
| Title |
| Pemanfaatan user perception survey dalam kegiatan service level manaement: studi kasus PT BOC |
| Author |
| Arismunandar; |
| Publisher |
| Jakarta : Pascasarjana MTI, 2007 |
| Subject |
| IT-IL, Servqual ; Technic Q:ual++; User Perception Survey; Service Level Management; |
| Location |