| DaftarIsitemplate |
| Call Number |
| PA-0134 (Softcopy PA-0134) |
| Title |
| Perancangan arsitektur teknis agent performance management studi kasus call center PT. Telkomsel |
| Author |
| Auliya Ilman Fadli; |
| Publisher |
| Jakarta : Pascasarjana MTI, 2007 |
| Subject |
| Call Center ; Agent Performance; Agent Quality & Quantity Monitoring |
| Location |