| DaftarIsitemplate |
| Call Number |
| T-0734 (Softcopy T-0389) |
| Title |
| Kajian disaster recovery center call center pada industri perbankan: Studi kasus Bank XYZ |
| Author |
| Dolly Irham; |
| Publisher |
| Jakarta: Pascasarjana MTI UI, 2008 |
| Subject |
| Call center agents; |
| Location |
| FASILKOM-UI; |