| DaftarIsitemplate |
| Call Number |
| 004.068 8 Add e |
| Title |
| Effective IT service management to ITIL and beyond/ Rob Addy |
| Author |
| Addy, Rob; |
| Publisher |
| New York: Springer Verlag, 2007 |
| Subject |
| Information technology-management information resources management |
| Location |