DaftarIsitemplate |
Call Number |
SK-0939 (Softcopy SK-420) |
Title |
Implementasi pemetaan ITIL V3 pada COBIT 4.1 untuk menganalisis kinerja tata kelola IT service operation (service desk function, event management, incident management, dan problem management pada ASEAN IT service delivery PT. Siemens Indonesia |
Author |
Yulia Fahril; |
Publisher |
Depok: Fasilkom UI, 2011 |
Subject |
Location |
FASILKOM-UI; |