| DaftarIsitemplate |
| Call Number |
| SEM-286 |
| Title |
| Faktor-faktor yang mempengaruhi implementasi Customer Relationship Management: sebuah usulan kerangka kerja konseptual, HAL. 59-66 |
| Author |
| Lena Ellitan; Lina Anatan; |
| Publisher |
| SNSI 2006: Proceedings Seminar Nasional Sistem & Informatika 2006, Inna Kuta Beach Hotel, 17 November 2006 |
| Subject |
| Customer relationship management, Information technology, conceptual framework of CRM, Customer knowledge comptetence |
| Location |