| DaftarIsitemplate | 
| Call Number | 
| SK-1054 (Softcopy SK-535) | 
| Title | 
| Analisis fitur Electronic Document Management System (EDMS) untuk aplikasi Customer Relationship Management (CRM) - service automation pada kegiatan problem complain | 
| Author | 
| Evita Yustia; | 
| Publisher | 
| Depok : Fasilkom UI, 2012 | 
| Subject | 
| Location | 
| FASILKOM-UI; |