| DaftarIsitemplate | 
| Call Number | 
| KA-1025 (Softcopy KA-1021) MAK KA-671 | 
| Title | 
| Perancangan service level agreement layanan TI berdasarkan kerangka kerja ITIL V3 2011: studi kasus Kementerian luar negeri | 
| Author | 
| Arie Widia Apriliani; | 
| Publisher | 
| Jakarta : Program Studi Magister Teknologi Informasi Fasilkom UI, 2018 | 
| Subject | 
| Service Level Agreement | 
| Location | 
| FASILKOM-UI; |