The past decades enabled us with (nearly) world wide access to the internal using a variety of underlying wireless and wired network technologies providing high speed data rates. Availability, high throughput, high bitrates, low packet loss ratios have been driving factors in network design and management. Various concepts for supporting quality of service (QoS) have been proposed. But are we really looking at the right parameters in QoS? Does this actually enable us to retrieve the information we are looking for in a fast and easy way? Does this allow us to communicate with each other more efficiently? Can we have easy and convenient access to computational resources where and when needed? Do we have confidence in the information we find? Do we feel safe when working online.