ABSTRACT
Name : Chanadya
Study Program : Information System
Title : Analysis of the Effect of Social Support on Trust on Social
Commerce and Its Impact on Intention to Purchase and Actual
Purchases: A Trust-Transfer Perspective
Counsellor : Dr. Putu Wuri Handayani, S.Kom., M.Sc. dan Ave Adriana Pinem,
S.Kom., M.Kom.
The popularity of social commerce lead to consumer's dependence on the shopping
experience of other consumers. The exchange of informational and emotional
support encourages the interaction among users hence trust plays an important role
on social commerce. This study was conducted to determine the effect of social
support (emotional and informational support) on trust and its impact on intention
to purchase to actual purchases made by users. This study examines trust in social
commerce from a trust-transfer perspective where trust-transfer occurs from
members to platform and from platform to seller. The respondents of this study are
consumers who have done transactions through social commerce. Data was
collected using an online survey which was distributed via social media. A total of
1,366 valid data were collected and processed with CB-SEM method using AMOS
24.0 program. The result shows that informational support has significant effect on
trust towards members and trust towards sellers and emotional support on trust
towards members. However, emotional support has no significant effect on trust
towards seller. This research also found that trust-transfer was occurred from
members to the platform and from the platform to the seller. In addition, trust has a
significant effect on intention to purchase which also has a significant effect on
actual purchases.
Key words: actual purchase, intention to purchase, social commerce, social
support, trust-transfer theory
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