ABSTRACT Name : Amanda Carrisa Ashardian Study Program : Computer Science Title : Construction and Consumption of Frequently Asked Questions Knowledge Graphs in the E-Commerce Domain Counsellor : Fariz Darari Ph.D. Frequently Asked Questions (FAQs) are documents (such as on a website) that give answers to a list of common questions that users may ask about a certain topic. Tokopedia is one of the largest e-commerce websites in Indonesia. This research presents the construction of a Knowledge Graph (KG) with data from Tokopedia's Frequently Asked Questions (FAQs) page. This research demonstrates use cases that utilize the FAQ KG. The research approach involves a top-down method in KG construction, which includes web scraping, part-of-speech (POS) tagging to obtain nouns, adjectives, and verbs from the FAQ, verb ontology generation, and Resource Description Framework (RDF)-based KG generation. The findings reveal new capabilities such as queries to search FAQs based on a verb and its synonyms, as well as insights gained by exploratory data analysis (EDA) and using SPARQL queries. These findings can improve FAQ services for e-commerce through KG generation. Keywords: Knowledge Graph, FAQ, E-Commerce, Verb Relations