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Service quality management: tak sekedar memuaskan pelanggan, page 20
Type: Indeks Artikel Jurnal
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The Dyadic Influence of Culture and Sosial Power on Service Quality (77-85)
Author: Brian C. Imrie; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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Analysis of Service Quality and Important Features of Property Website in Indonesia (19-26)
Author: Achmad Nizar Hidayanto Widianto Muttaqien Mukhodim Frisca Kasiyah M. Junus; | Call Number: SEM-330 | Type: Indeks Artikel prosiding/Sem
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The Impact Consumption Emotions On Service Quality And Costumer Satisfaction (V2-118--V2-121)
Author: Pu Guoli Su Qin; | Call Number: SEM-328 | Type: Indeks Artikel prosiding/Sem
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Online service quality relational quality dan pengaruhnya terhadap penggunaan kembali aplikasi ride-sharing uber
Author: Paramitha Putri Indraswari; | Call Number: SK-1657 (Softtcopy SK-1139) | Edition: Achmad Nizar Hidayanto | Type: Skripsi
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The Relationship between Service Quality, Relationship Quality and Custemer Loyalty: a Review and Proposed Conceptual Framework (94-98)
Author: Weng-Onn Lee Norizan Mohd Kassim; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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Quality Rating of Islamic Websites Feature: A Single-User Evaluation (H26-H32)
Author: Murni Mahmud Mansur Aliyu Abu Osman Md Tap; | Call Number: SEM-384 | Type: Indeks Artikel prosiding/Sem
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Information Quality Assessment for User Perception on Indonesia Kreatif Web Portal (171-176)
Author: Arfive Gandhi Muhammad Rifki Shihab Satrio B. Yudhoatmojo Achmad Nizar Hidayanto; | Call Number: SEM-345 | Type: Indeks Artikel prosiding/Sem
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IT-Mediated customer service content and delivery in electronic governments: an empirical investigation of the antecedents of service quality, page 77-109
Author: Chee-Wee Tan, Izak Benbasat and Ronald T.Cenfetelli | Type: Indeks Artikel Jurnal
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Institutional Pressures in Australian Internet Industry and Influence on Functional Service Quality Practices of Very Large Internet Service Providers (43-52)
Author: Karthik Vilapakkam Nagarajan; | Call Number: SEM-330 | Type: Indeks Artikel prosiding/Sem
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