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Institutional Pressures in Australian Internet Industry and Influence on Functional Service Quality Practices of Very Large Internet Service Providers (43-52)
Author: Karthik Vilapakkam Nagarajan; | Call Number: SEM-330 | Type: Indeks Artikel prosiding/Sem
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Adaptasi expectation-confirmation model untuk memprediksi pengaruh system quality dan service quality terhadap continuance intention behavior pada penggunaan aplikasi berbasis m-service: studi kasus aplikasi mobile GO-JEK
Author: Khalida Anggun Rahmadini; | Call Number: SK-1459 (Softcopy SK-941) | Edition: A. Nizar Hidayanto | Type: Skripsi
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Peningkatan kualitas layanan sistem informasi dengan integrasi metodologi service quality, kano, quality function deployment dan system dynamics: Studi Kasus Divisi Global Service Assurance PT. Telekomunikasi Indonesia Internasional
Author: Fadhly Radite Adryan; | Call Number: KA -348 (Softcopy KA-347) MAK KA-010 | Edition: 2013 | Type: Karya Akhir (KA)
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ITIL planning to implement service management: user guide/ STO (The Stationery Office
Call Number: 658.403 8 ITI | Type: Softcopy Buku
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ITIL service delivery: user guide/ STO (The Stationery Office)
Call Number: 658.403 8 ITI | Type: Softcopy Buku
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Web 2.0 technology application in library 's user self-service eduation, Hal. 3746-3750
Author: Chen Li; | Call Number: SEM-302 | Type: Indeks Artikel prosiding/Sem
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Leveraging digital technologies: how information quality leads to localized capabilities and customer service performance, page 565-590
Author: Pankaj Setia, Viswanath Venkatesh, and Supreet Joglekar | Type: Indeks Artikel Jurnal
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Quality, Pricing, and Release Time: Optimal Market Entry Strategy for Software-as-a-Service Vendors, Page 333-353
Author: Haiyang Feng, Zhengrui Jiang, and Dengpan Liu | Type: Indeks Artikel Jurnal
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Factors influencing citizen intention to participate electronically: the perspectives of social cognitive theory and e-government service quality (hal. 166-171)
Author: Khoirunnida, A. Nizar Hidayanto, Betty Purwandari, Dona Kartika, Meidi Kosnadi; | Call Number: SEM- 372 | Type: Indeks Artikel prosiding/Sem
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Perancangan quality of service pada jenis produk berbasis internet protocol: studi kasus PT Telekomunikasi Indonesia
Author: Toufik Gozali; | Call Number: KA-1231 (Softcopi KA-1224) MAK KA-877 | Edition: 2019 | Type: Karya Akhir (KA)
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