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Development of Service Productivity Index (317-326)
Author: Nur Indrianti; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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Analysis of software as a service (Saas) for software service provision alternative: a case study of e-office on demand service of PT Telkom Indonesia
Author: Achmad Nizar Hidayanto, Yoke Yuni Karnida, Genta Moerita; | Call Number: SEM-322 | Type: Prosiding Seminar
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Analysis of software as a service (SaaS) for software service offering anternative : a case study of e-office on-demand service of pt telkom indonesia, 95-101
Author: Achmad Nizar Hidayanto, Yoke Yuni Karnida. Genta Moerita; | Call Number: SEM-349 | Type: Indeks Artikel prosiding/Sem
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Service management: an integrated approach/Vaan Looy
Author: Looy, Vann; | Call Number: 658.8 Loo s | Type: Buku
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ITIL service support version 2.1/STO (The Stationery Office)
Call Number: 658.403 8 ITI | Type: Softcopy Buku
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Closing the User and Provider Service Quality Gap
Author: James J. Jiang, [et all] | Type: Indeks Artikel Jurnal
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A Cost and Performance Model for Web Service Investment
Author: Kai R. T. Larsen, [et all] | Type: Indeks Artikel Jurnal
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Shifting paradigms with the application service provider model
Author: Lixin Tato | Type: Indeks Artikel Jurnal
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Service oriented architecture reference architecture blueprint, HAL. 149-154
Author: Edison; Virgina Tulenan; Ford Lumban Gaol; | Call Number: SEM-294 | Type: Indeks Artikel prosiding/Sem
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A service-oriented framework on GECEM grid, HAL. 1445-1453
Author: F. Chen O. Hasan; J.W. Jones; N.P. Weatherill; X. Wang; D.W. Walker; | Call Number: SEM-291B | Type: Indeks Artikel prosiding/Sem
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