| Your search for 14178 returns 3936 document(s) |
| IT-Mediated customer service content and delivery in electronic governments: an empirical investigation of the antecedents of service quality, page 77-109 |
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Author: Chee-Wee Tan, Izak Benbasat and Ronald T.Cenfetelli | Type: Indeks Artikel Jurnal
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| Integrating service quality with system and information quality: an empirical test in the e-service context, page 777-794 |
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Author: Jingjun (david) Xu, Izak Benbasat and Ronald T. Cenfetelli | Type: Indeks Artikel Jurnal
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| The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention, page 177-200 |
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Author: Anne Scherer, Nancy V. Wunderlich, and Florian von Wangenheim | Type: Indeks Artikel Jurnal
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| Schedule Recovery: Unplanned Absences in Service Operations, page 459-488 |
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Author: Fred F. Easton, [et all] | Type: Indeks Artikel Jurnal
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| Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction, page 5-38 |
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Author: Craig M. Froehle | Type: Indeks Artikel Jurnal
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| Building an ip network quality-of service testbed, page 65 |
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Author: David T. | Type: Indeks Artikel Jurnal
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| Service quality management: tak sekedar memuaskan pelanggan, page 20 |
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Type: Indeks Artikel Jurnal
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| Merealisasikan one stop service di kota Industri, page 63 |
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Type: Indeks Artikel Jurnal
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| The Four things a service business must get right, page 70 |
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Author: Frances X. Frei | Type: Indeks Artikel Jurnal
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| Menyongsong era customer service versi 2.0, page 66 |
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Author: Rudi Kuswanto | Type: Indeks Artikel Jurnal
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