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| 10 langkah benchmarking call center, page 73 |
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| Langkah-langkah membangun call center, page 80 |
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| Call center untuk UKM, page 77 |
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| Budaya pelayanan dalam call center, page 80 |
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| Call center: outsource atau memiliki sendiri, page 22 |
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| 3 cara efektif mengukur kinerja call center, page 76 |
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| Moto Q, begitu tipis dan pintar, page 73 |
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| Threading fundamental matrices, page 73 |
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Author: S. Avidan | Type: Indeks Artikel Jurnal
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| Outsourcing proses bisnis dan call center, andalan industri TI India, page 78 |
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| Empat Langkah Sukses CRM, page 65 |
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