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| 3 cara efektif mengukur kinerja call center, page 76 |
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| Call center untuk UKM, page 77 |
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| Budaya pelayanan dalam call center, page 80 |
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| Langkah-langkah membangun call center, page 80 |
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| 10 langkah benchmarking call center, page 73 |
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| Call center: outsource atau memiliki sendiri, page 22 |
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| 16 Cara efektif mendatangkan pelanggan lewat internet |
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Author: Pribadi, Wikan; | Call Number: 277.268 Pri c | Type: Buku
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| ICT scorecard metode untuk memetakan strategi dan mengukur kinerja ICT, page 22 |
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| Lebih efektif dengan IP telephony, page 40 |
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| Link marketing, page 76 |
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