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Implementasi aturan main outsourcing, page, 52
Author: Anung Prabowo | Type: Indeks Artikel Jurnal
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3 cara efektif mengukur kinerja call center, page 76
Type: Indeks Artikel Jurnal
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The coolest thing on earth, page 10
Author: Bob Colwell | Type: Indeks Artikel Jurnal
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10 kesalahpahaman mengenai CRM, page 52
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Budaya pelayanan dalam call center, page 80
Type: Indeks Artikel Jurnal
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Inovasi infokom untuk industri parawisata, page 80
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Langkah-langkah membangun call center, page 80
Type: Indeks Artikel Jurnal
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Shaping strategy in a world of constant disruption, page 80
Author: John Hagel III, John Seely Brown, and Lang Davison | Type: Indeks Artikel Jurnal
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Tomorrow's global giants? Not the usual suspects, page 80
Author: Panka Ghemawat and Thomas Hout | Type: Indeks Artikel Jurnal
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Membangun SDM TI tak perlu mahal, page 140
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