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Foundations of IT service management: the ITIL foundations course in a book 3rd ed.
Author: Orand, Brady; | Call Number: 004.068 Ora f | Type: Buku
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Penerapan customer service management pada perusahaan periklanan
Author: Henricus Bismo; | Call Number: T-0159 (Softcopy T-0186) | Edition: 2000 | Type: Tesis
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Effective IT service management to ITIL and beyond/ Rob Addy
Author: Addy, Rob; | Call Number: 004.068 8 Add e | Type: Buku
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ITIL planning to implement service management: user guide/ STO (The Stationery Office
Call Number: 658.403 8 ITI | Type: Softcopy Buku
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Enterprise resource planning
Author: Sumner, Mary; | Call Number: 658.401 2 Sum e | Type: Buku
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Information technology project management 3rd ed (INSTRUCTOR'S MANUAL)
Author: Marchewka, Jack T.; | Call Number: 658.403 8 Mar i | Type: Instructor's Manual
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Introduction to the itil service lifecycle
Call Number: 004.068 Int | Type: Buku
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The Software development project: planning and management/ Phillip Bruce
Author: Bruce, Phillip; | Call Number: 658.05 Bru s | Type: Buku
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Information networks: planning and design
Author: Etheridge, David; | Call Number: 004.6 Eth i | Type: Buku
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Enterprise architecture A to Z : frameworks business process modeling SOA and infrastructure technology
Author: Minoli, Daniel; | Call Number: 004.068 Min e | Type: Buku
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