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Analisis persamaan, perbedaan dan keselarasan kerangka kerja frontCRM dan Dynamic CRM (studi Kasus: PT. Adira Dinamika Multi Finance, Tbk)
Author: Ari Prasetyo; | Call Number: T-0661 (Softcopy T-0314) | Edition: 2008 | Type: Tesis
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CRM at the speed of light: social CRM strategies, tools, and techniques for engaging your customers
Author: Greenberg, Paul; | Call Number: 658.812 Gre c | Type: Buku
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Software Requirement Pattern dalam CRM Perhotelan kumpulan Pattern Pelayanan Loyalty Program
Author: Zakky Saleh B; | Call Number: T-0494 (Softcopy T-0108) | Edition: 2005 | Type: Tesis
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The Social customer: how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
Author: Metz, Adam; | Call Number: 658.8 Met s | Type: Buku
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Knowledge management : integrating customer relationship management and knowledge management concepts, HAL.1429-1444
Author: Vimi Jham; | Call Number: SEM-291B | Type: Indeks Artikel prosiding/Sem
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Application of data mining techniques in financial sector fo profitable Customer Relationship Management, HAL. 368-379
Author: Jayanthi Ranjan; Vishal Bhatnagar; | Call Number: SEM-291 | Type: Indeks Artikel prosiding/Sem
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Data mining techniques in CRM: inside customer segmentation
Author: Tsiptsis, Konstantinos; | Call Number: 658.8 Tsi d | Type: Buku
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Analisis Pemodelan dan Perbaikan Proses Bisnis pada Penerapan CRM studi Kasus: Dvisi Cellullar Customer Service PT INDOSAT, Tbk
Author: Sri Harini; | Call Number: T-0480 (Softcopy T-0131) | Edition: 2005 | Type: Tesis
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ANALISIS FITUR E-COMMRECE BERDASARKAN CONCEPTUAL MODEL OF CUSTOMER KNOWLEDGE MANAGEMENT (CKM) ( hal. A-12 - A-17 )
Author: Sidiq Wahyu Surya Wijaya , Ema Utami , M. Rudyanto Arief; | Call Number: SEM_365 | Type: Indeks Artikel prosiding/Sem
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Analisis fitur E-COMRECE berdasarkan conceptual model of customer knowladge managment (CKM) ( hal. A-12 - A-17 )
Author: Sidiq Wahyu Surya Wijaya , Ema Utami , M. Rudyanto Arief; | Call Number: SEM-365 | Type: Indeks Artikel prosiding/Sem
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