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Pengembangan metodologi implementasi software as a service berlandaskan essence framework
Author: Tiarma Simanungkalit; | Call Number: KA-1551 (Softcopy KA-1536) MAK KA-1188 | Edition: 2022 | Type: Karya Akhir (KA)
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Pengukuran tingkat kapabilitas pengelolaan pengaduan instansi berdasarkan kerangka kerja ITIL pada aplikasi SP$N lapor: studi kasus Badan Narkotika Nasional
Author: Tommy Toban; | Call Number: KA-1557 (Softcopy KA-1542) MAK KA-1194 | Edition: 2022 | Type: Karya Akhir (KA)
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Penyusunan strategi peningkatan kualitas layanan e-services: studi kasus direktorat perizinan dan kenelayanan kementerian kelautan dan perikanan
Author: Nilam Amalia Pusparani; | Call Number: KA-1058 (Softcopy KA-1054) MAK KA-703 | Edition: 2018 | Type: Karya Akhir (KA)
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Evaluasi dan rekomendasi perbaikan proses IT service desk: studi kasus PT.XYZ
Author: Imam Kahfi Wibisono; | Call Number: KA-1062 (Softcopy KA-1058) MAK KA-707 | Edition: 2018 | Type: Karya Akhir (KA)
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Perancangan Service Desk Manajemen Layanan Teknologi Informasi berdasarkan Kerangka Kerja ITIL 4: Studi Kasus Divisi Teknologi Informasi dan Komunikasi Kepolisian Negara Republik Indonesia
Author: Ari Wibowo; | Call Number: KA-1585 (Softcopy KA-1695 MAK KA-1341 | Edition: 2022 | Type: Karya Akhir (KA)
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Evaluasi kualitas layanan pengembangan sistem informasi pengolahan data dengan menggunakan metode SERVQUAL dan model kano: studi kasus Badan Pusat Statistik
Author: Dwino Daries; | Call Number: KA-1019 (Softcopy KA-1015) MAK KA-665 | Edition: 2018 | Type: Karya Akhir (KA)
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Evaluasi dan rekomendasi IT service management (ITSM) berbasis ITIL v3 2011 dan COBIT 5: studi kasus PT Telekomunikasi selular
Author: Ferry Agusta Putra; | Call Number: KA-985 (Softcopy KA-982) MAK KA-637 | Edition: 2017 | Type: Karya Akhir (KA)
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Evaluasi service desk: studi kasus pada Direktorat jenderal Bea dan cukai
Author: Nurul Budi Utomo; | Call Number: KA-858 (softcopy KA-856) MAK KA-515 | Edition: 2016 | Type: Karya Akhir (KA)
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Kajian manajemen teknologi informasi aspek operasi layanan berdasarkan ITIL V3 dan COBIT 5: studi kasus Kementerian sekretariat negara
Author: Yusri Syahrul Mujib; | Call Number: KA-740 (Softcopi KA-738) MAK KA-397 | Edition: 2015 | Type: Karya Akhir (KA)
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Manajemen operasi layanan IT helpdesk: studi kasus di PT Toyota astra financial services
Author: Bayu Kusuma Wijaya; | Call Number: KA-712 (Softcopy KA-710) MAK KA-371 | Edition: 2015 | Type: Karya Akhir (KA)
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