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The Evolution of Relatioship Marketing (RM) towards Customer Relationship Management (CRM): a Step towards Customer Service Excellence (327-335)
Author: Samsudin Wahab Abdul Kadir Othman Baharom Abdul Rahman; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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Perancangan dan pembangunan perangkat lunak bantu berbasis capability maturity model integration-development (CMMI-DEV) dengan representasi proses berkelanjutan untuk area proses requirement management (REQM)
Author: Oscar Kurniawan Manule; | Call Number: SK-0974 (Softcopy SK-455) | Type: Skripsi
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Penerapan customer service management pada perusahaan periklanan
Author: Henricus Bismo; | Call Number: T-0159 (Softcopy T-0186) | Edition: 2000 | Type: Tesis
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Software project management 4th ed.
Author: Hughes, Bob; | Call Number: 005.106 8 Hug s | Type: Buku
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Software configuration management/ J.K. Buckle
Author: Buckle, J.K.; | Call Number: 005.3 Buc s | Type: Buku
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Management methodology for software product engineering
Author: Gunther, Richard; | Call Number: 658.05 Gun m | Type: Buku
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Capturing Customer.Com : Menangkap Pelanggan . Com: Strategi Radikal Pemasaran dan Penjualan di Dunia Maya/ George Colombo
Author: Colombo, George; | Call Number: 658.8 Col s | Type: Buku
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Users not customers: who really determines the success of your business
Author: Shapiro, Aaron; | Call Number: 658.8 Sha u | Type: Buku
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The Service innovation handbook: action-oriented creative thinking toolkit for service organization
Author: Kimbell, Lucy; | Call Number: 658.8 Kim s | Type: Buku
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Pemanfaatan metodologi rational unified process pada tahap pemodelan bisnis dan penentuan requirement dalam pengembangan aplikasi supply chaim management di bidang otomotif: studi kasus probis B2B
Author: Anton Wahyu Pramono; | Call Number: T-0332 (Softcopy T-0044) Source Code T-0018 | Edition: 2002 | Type: Tesis
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