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Institutional Pressures in Australian Internet Industry and Influence on Functional Service Quality Practices of Very Large Internet Service Providers (43-52)
Author: Karthik Vilapakkam Nagarajan; | Call Number: SEM-330 | Type: Indeks Artikel prosiding/Sem
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An empirical examination of factors affecting the behavioral intention to use online transportation service : case study of GRAB (hal. 93-98)
Author: Rizky Septiani, Putu Wuri Handayani, Fatimah Azzahro; | Call Number: SEM- 372 | Type: Indeks Artikel prosiding/Sem
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Pemetaan dan pengukuran kinerja dari fungsionalitas service automation pada unit customer service perusahaan telekomunikasi studi kasus: PT IndosatM2
Author: Ryan Pradipta Putra; | Call Number: SK-1048 (Softcopy SK-529) | Type: Skripsi
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Rancangan aplikasi customer service pata PT. Lanca Makmur Bersama, Hal.C39-C42)
Author: Suryasari; Astrid Callista; Juwita Sari; | Call Number: SEM-300 | Type: Indeks Artikel prosiding/Sem
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Bridging the Service Divide Through Digitally Enabled Service Innovations: Evidence from Indian Healthcare Service Providers, page 245-267
Author: Shirish C. Srivastava and G. Shainesh | Type: Indeks Artikel Jurnal
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Online service quality relational quality dan pengaruhnya terhadap penggunaan kembali aplikasi ride-sharing uber
Author: Paramitha Putri Indraswari; | Call Number: SK-1657 (Softtcopy SK-1139) | Edition: Achmad Nizar Hidayanto | Type: Skripsi
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The Relationship between Service Quality, Relationship Quality and Custemer Loyalty: a Review and Proposed Conceptual Framework (94-98)
Author: Weng-Onn Lee Norizan Mohd Kassim; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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technology for dynamic mathematics content delivery ( hal 57-72 )
Author: Sung-chi chu, hong kong (scchu@baf.msmail.cuhk.edu.hk); | Call Number: SEM-355 | Type: Indeks Artikel prosiding/Sem
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When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry
Author: Priyanga Gunarathne, Huaxia Rui, and Abraham Seidmann | Type: Indeks Artikel Jurnal
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The Evolution of Relatioship Marketing (RM) towards Customer Relationship Management (CRM): a Step towards Customer Service Excellence (327-335)
Author: Samsudin Wahab Abdul Kadir Othman Baharom Abdul Rahman; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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