| Your search for 43098 returns 2430 document(s) |
| The Evolution of Relatioship Marketing (RM) towards Customer Relationship Management (CRM): a Step towards Customer Service Excellence (327-335) |
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Author: Samsudin Wahab
Abdul Kadir Othman
Baharom Abdul Rahman; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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| IT-Mediated customer service content and delivery in electronic governments: an empirical investigation of the antecedents of service quality, page 77-109 |
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Author: Chee-Wee Tan, Izak Benbasat and Ronald T.Cenfetelli | Type: Indeks Artikel Jurnal
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| The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention, page 177-200 |
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Author: Anne Scherer, Nancy V. Wunderlich, and Florian von Wangenheim | Type: Indeks Artikel Jurnal
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| Pemetaan dan pengukuran kinerja dari fungsionalitas service automation pada unit customer service perusahaan telekomunikasi studi kasus: PT IndosatM2 |
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Author: Ryan Pradipta Putra; | Call Number: SK-1048 (Softcopy SK-529) | Type: Skripsi
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| Statistic Exploring the Casual Relationships between Service Quality, Brand Image, Customer Satisfaction and Customer Loyalty on the Leisure Resort Industry (506-515) |
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Author: Kun-Hsi Liao
Ming-Fang Hsieh; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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| Information systems for egoverment: a quality of service perspective |
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Author: Viscusi, Gianluigi; | Call Number: 352.3 Vis i | Type: Buku
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| Integrating Quality of Service into Database Systems (803-812) |
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Author: Haiwei Ye
Brigitte Kerherve
Gregor v. Bochmann; | Call Number: SEM-381 | Type: Indeks Artikel prosiding/Sem
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| Building Adaptive Systems with Service Composition Frameworks (754-771) |
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Author: Liliana Rose
Luis Rodrigues
Antonia Lopes; | Call Number: SEM-376 | Type: Indeks Artikel prosiding/Sem
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| Leveraging digital technologies: how information quality leads to localized capabilities and customer service performance, page 565-590 |
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Author: Pankaj Setia, Viswanath Venkatesh, and Supreet Joglekar | Type: Indeks Artikel Jurnal
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| Pengembangan Sistem Chat Customer Service Berbasis Progressive Web App: Studi Kasus PT. XYZ |
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Author: Ari Angga Nugraha; | Call Number: SK-1958 (Softcopy SK-1440) | Edition: Bayu Anggorojati | Type: Skripsi
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