| Your search for 45172 returns 2697 document(s) |
| Putting the service profit chain to work, page 118 |
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Author: James L. Heskett, Thomas D. Jones, Gary W. Loveman W. Early Sasser, Jr, and Leonard A. Schlesinger | Type: Indeks Artikel Jurnal
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| PENILAIAN TATA KELOLA TEKNOLOGI INFORMASI PADA APLIKASI CSBO DENGAN MENGGUNAKAN FRAME WORK COBIT 4.0 ( hal: A66-A71 ) |
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Author: Nur Aeni Hidayah , Zainuddin Bey fananie , Mirza Hasan Siraji; | Call Number: SEM-3665 | Type: Indeks Artikel prosiding/Sem
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| Pengukuran Kinerja Implementasi ASI TI berdasarkan tahap Akuisisi dan implementasi COBIT FRAME WORK dan IT BALANCED SCORECARD |
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Author: Bayu Kelana; | Call Number: T-0458 (Softcopy Scan T-0030) | Edition: 2004 | Type: Tesis
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| Implementasi pemetaan ITIL V3 pada COBIT 4.1 untuk menganalisis kinerja tata kelola IT service operation (service desk function, event management, incident management, dan problem management pada ASEAN IT service delivery PT. Siemens Indonesia |
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Author: Yulia Fahril; | Call Number: SK-0939 (Softcopy SK-420) | Type: Skripsi
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| ITIL planning to implement service management: user guide/ STO (The Stationery Office |
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Call Number: 658.403 8 ITI | Type: Softcopy Buku
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| Service quality management: tak sekedar memuaskan pelanggan, page 20 |
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Type: Indeks Artikel Jurnal
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| Pembangunan rencana pemulihan pasca bencana dengan menerapkan konsep IT service management |
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Author: Triana mustika rukmi; jonathan ery pradana; | Call Number: SEM-356 | Type: Indeks Artikel prosiding/Sem
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| Executive's guide to IT governance: improving systems process with service management, cobit, and ITIL |
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Author: Moeller, Robert R.; | Call Number: 004.068 Moe e | Type: Buku
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| Pengembangan service level management system PT. IBM Indonesia |
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Author: Darien Hamidjaja; | Call Number: KP-2160 (Softcopy KP-1722) | Type: Kerja Praktek (KP)
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| Pengembangan service level management system PT. IBM Indonesia |
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Author: Gary Alexander Parung; | Call Number: KP-2161 (Softcopy KP-1723) | Type: Kerja Praktek (KP)
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