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Pengembangan model integrasi incident management dan six sigma untuk optimalisasi kinerja layanan teknologi informasi studi kasus : helpdesk TI PT PLN (Persero)
Author: ADRI PERDANA MAHAPUTERA; | Call Number: KA-035 (Softcopy KA-035) | Edition: 2010 | Type: Karya Akhir (KA)
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Perancangan helpdesk dengan microsoft operation framework di Perusahaan Perminyakan Multi-Nasional
Author: Angelina Astrid; | Call Number: PA-0006 (Softcopy PA-0006) | Edition: 2004 | Type: Proyek Akhir (PA)
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Penyusunan strategi peningkatan kualitas layanan e-services: studi kasus direktorat perizinan dan kenelayanan kementerian kelautan dan perikanan
Author: Nilam Amalia Pusparani; | Call Number: KA-1058 (Softcopy KA-1054) MAK KA-703 | Edition: 2018 | Type: Karya Akhir (KA)
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Perancangan quality of service pada jenis produk berbasis internet protocol: studi kasus PT Telekomunikasi Indonesia
Author: Toufik Gozali; | Call Number: KA-1231 (Softcopi KA-1224) MAK KA-877 | Edition: 2019 | Type: Karya Akhir (KA)
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Evaluasi kualitas layanan pengembangan sistem informasi pengolahan data dengan menggunakan metode SERVQUAL dan model kano: studi kasus Badan Pusat Statistik
Author: Dwino Daries; | Call Number: KA-1019 (Softcopy KA-1015) MAK KA-665 | Edition: 2018 | Type: Karya Akhir (KA)
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Perancangan Service Desk Manajemen Layanan Teknologi Informasi berdasarkan Kerangka Kerja ITIL 4: Studi Kasus Divisi Teknologi Informasi dan Komunikasi Kepolisian Negara Republik Indonesia
Author: Ari Wibowo; | Call Number: KA-1585 (Softcopy KA-1695 MAK KA-1341 | Edition: 2022 | Type: Karya Akhir (KA)
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Implementasi location based service dengan bluetooth dan web service
Author: Rikky Wenang Purbojati; | Call Number: SK-0571 (Softcopy SK-53) Source Code SK-1 | Type: Skripsi
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SOA principles of service design
Author: Erl, Thomas; | Call Number: 004.22 Erl s | Type: Buku
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The Service innovation handbook: action-oriented creative thinking toolkit for service organization
Author: Kimbell, Lucy; | Call Number: 658.8 Kim s | Type: Buku
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Service-oriented architecture: concepts, technology, and design
Author: Erl, Thomas; | Call Number: 004.36 Erl s | Type: Buku
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