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When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry
Author: Priyanga Gunarathne, Huaxia Rui, and Abraham Seidmann | Type: Indeks Artikel Jurnal
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The Evolution of Relatioship Marketing (RM) towards Customer Relationship Management (CRM): a Step towards Customer Service Excellence (327-335)
Author: Samsudin Wahab Abdul Kadir Othman Baharom Abdul Rahman; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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Buku Teks Komputer: Sistem Basis Data/ Fathansyah (Lanjutan buku Basis Data)
Author: Fathansyah; | Call Number: 005.74 Fat b | Type: Buku
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Perbandingan kinerja basis data relasional dengan basis data berorientasi-objek studi kasus: Aplikasi JPetStore
Author: M. Rahman dan P. Mursanto | Call Number: Jurnal Ilmu Komputer dan Informasi (JIKI) Vol. 2 No. 2 Juni 2009 | Type: UI-ana Indek Artikel
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Pengaruh normalisasi dan denormalisasi basis data terhadap kinerja basis data (studi kasus pada sistem informasi kepegawaian PT. X), Hal. 251-256
Author: Ari Yanuar Ridwan dan Muh. Ibnu Choldun R.; | Call Number: SEM-268 | Type: Indeks Artikel prosiding/Sem
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Data mining techniques in CRM: inside customer segmentation
Author: Tsiptsis, Konstantinos; | Call Number: 658.8 Tsi d | Type: Buku
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Data management issues in Customer Relationship Management (CRM)
Author: Saani Khalil; Himanshi Bhalla; | Call Number: SEM-291B | Type: Indeks Artikel prosiding/Sem
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IT-Mediated customer service content and delivery in electronic governments: an empirical investigation of the antecedents of service quality, page 77-109
Author: Chee-Wee Tan, Izak Benbasat and Ronald T.Cenfetelli | Type: Indeks Artikel Jurnal
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The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention, page 177-200
Author: Anne Scherer, Nancy V. Wunderlich, and Florian von Wangenheim | Type: Indeks Artikel Jurnal
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Pemetaan dan pengukuran kinerja dari fungsionalitas service automation pada unit customer service perusahaan telekomunikasi studi kasus: PT IndosatM2
Author: Ryan Pradipta Putra; | Call Number: SK-1048 (Softcopy SK-529) | Type: Skripsi
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