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A Proposed Integrative Framework of Kansei Engineering and Kano Model Applied to Service (484-492)
Author: Markus Hartono Tan Kay Chuan; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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An Integrative Framework for IS Quality Management
Author: Antonis C. Stylianou, [et all] | Type: Indeks Artikel Jurnal
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The Relationship between Service Quality, Relationship Quality and Custemer Loyalty: a Review and Proposed Conceptual Framework (94-98)
Author: Weng-Onn Lee Norizan Mohd Kassim; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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Pengukuran kualitas layanan pengembangan SI/TI produksi terhadap pelanggan internal perusahaan dengan menggunakan metode service quality (SERVQUAL) dan model kano dengan: studi kasus PT.XYZ
Author: Adhitya Novian Raidy; | Call Number: KA-431 (Softcopy KA-430) MAK KA-091 | Edition: 2013 | Type: Karya Akhir (KA)
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Responding—or Not—to Information Technology Project Risks: An Integrative Model, Page 475-500
Author: Mohammad Moeini and Suzanne Rivard | Type: Indeks Artikel Jurnal
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A proposed model for measuring e-learning performance based on balanced scorecard (hal 511-518)
Author: pujianto yogopuspito, rio t. setiadi and mutiara P.C pardede; | Call Number: SEM-363 | Type: Indeks Artikel prosiding/Sem
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Applied systems engineering/ Adrian Gheorghe
Author: Gheorghe, Adrian; | Call Number: 620.7 Ghe a | Type: Buku
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Model proposed for the senior management of an organization for utilizing rwources effectively to adopt web services, HAL. 721-727
Author: Netra Patil, Chandrani Singh and Anangha Vaidya; | Call Number: SEM-291A | Type: Indeks Artikel prosiding/Sem
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Research Support Services in Indonesian Academic Digital Libraries : A Proposed Business Model and Prototype Design
Author: Ira Maryati; | Call Number: Mak Dis Jilid 1-5 (Dis-99) (Mak Dis-4) | Type: Makalah Disertasi
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Pengembangan Model Customer Knowledge Management (CKM) Pada E-Commerce B2C dengan pendekatan Soft System Methodology dan Model Kano
Author: Shelly Pramudiawardani; | Call Number: T-1290 (Softcopy T-998) Mak T-89 | Edition: 2021 | Type: Tesis
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