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Statistic Exploring the Casual Relationships between Service Quality, Brand Image, Customer Satisfaction and Customer Loyalty on the Leisure Resort Industry (506-515)
Author: Kun-Hsi Liao Ming-Fang Hsieh; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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How Service Quality, Value and Corporate Image Affect Client Satisfaction and Loyalty (116-125)
Author: Suhaimi Sudin; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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Perceptions of Service Quallity, Corporate Image, and Customer Loyality in the Hotel Industry of Malaysia (126-135)
Author: Cham Tat Huei Yalini Easvaralingan; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction, page 5-38
Author: Craig M. Froehle | Type: Indeks Artikel Jurnal
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The Relationship between Service Quality, Relationship Quality and Custemer Loyalty: a Review and Proposed Conceptual Framework (94-98)
Author: Weng-Onn Lee Norizan Mohd Kassim; | Call Number: SEM-331 | Type: Indeks Artikel prosiding/Sem
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When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry
Author: Priyanga Gunarathne, Huaxia Rui, and Abraham Seidmann | Type: Indeks Artikel Jurnal
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Pengembangan Software Untuk Mneingkatkan Customer Satisfaction
Author: Jeremy; | Call Number: KP-3623 | Type: Kerja Praktek (KP)
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Managing customer relationships: a strategic framework 2nd ed.
Author: Peppers, Don; | Call Number: 658.812 Pep m | Type: Buku
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IT-Mediated customer service content and delivery in electronic governments: an empirical investigation of the antecedents of service quality, page 77-109
Author: Chee-Wee Tan, Izak Benbasat and Ronald T.Cenfetelli | Type: Indeks Artikel Jurnal
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Leveraging digital technologies: how information quality leads to localized capabilities and customer service performance, page 565-590
Author: Pankaj Setia, Viswanath Venkatesh, and Supreet Joglekar | Type: Indeks Artikel Jurnal
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