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Penerapan customer service management pada perusahaan periklanan
Author: Henricus Bismo; | Call Number: T-0159 (Softcopy T-0186) | Edition: 2000 | Type: Tesis
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Change management pnererapan sentralisasi IT helpdesk pada Perusahaan XYZ
Author: Andri Megantara; | Call Number: T-0926 (Softcopy T-0580) | Edition: 2010 | Type: Tesis
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Evaluasi IT service management menggunakan framework ITIL versi 3 dan COBIT 5: studi kasus Perusahaan Telekomunikasi
Author: Prasetyo Bawono; | Call Number: KA-966 (Softcopi KA-963) MAK KA-619 | Edition: 2017 | Type: Karya Akhir (KA)
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Executive's guide to IT governance: improving systems process with service management, cobit, and ITIL
Author: Moeller, Robert R.; | Call Number: 004.068 Moe e | Type: Buku
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Foundations of IT service management: the ITIL foundations course in a book 3rd ed.
Author: Orand, Brady; | Call Number: 004.068 Ora f | Type: Buku
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Perancangan pengembangan kapabilitas project portofolio management: studi kasus PT XYZ
Author: Yogi Fahmi Hakimi; | Call Number: KA-934 (Softcopy KA-960) MAK KA-591 | Edition: 2017 | Type: Karya Akhir (KA)
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Effective IT service management to ITIL and beyond/ Rob Addy
Author: Addy, Rob; | Call Number: 004.068 8 Add e | Type: Buku
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Pengembangan model knowledge management system pada lembaga riset: studi kasus badan pengkajian dan penerapan teknologi (BPPT)
Author: Pita Larasati Fauziah Nur; | Call Number: SK-0760 (Softcopy SK-241) Source code SK-218 | Type: Skripsi
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Analisis Manfaat Ekonomi Perbaikan tingkat Kematangan Manajemen Layanan TI Menuju Industri 4.0: Studi Kasus Perum Bulog
Author: Muhamad Efendi; | Call Number: KA-1571 (Softcopy KA-1556) MAK KA-1208 | Edition: 2022 | Type: Karya Akhir (KA)
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Pengembangan standar desain layanan cloud berdasarkan ISO/IEC 20000: studi kasus PT XYZ
Author: Ahmad Fikri Adriansyah; | Call Number: KA-784 (Softcopy KA-783) MAK KA-441 | Edition: 2016 | Type: Karya Akhir (KA)
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