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Optimisasi kinerja layanan teknologi informasi dengan integrasi information Technology Infrastructure Library (IT-IL) dan SIX SIGMA: studi kasus pada Layanan Helpdesk PT ASTRAZENECA Indonesia
Author: Dominggus Andy Aristiyanto; | Call Number: T-0559 (Softcopy T-0218) | Edition: 2007 | Type: Tesis
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Pemetaan strategi teknologi informasi menggunakan information technology balanced scorecard dan Cobit 5 : studi kasus Dinas Olahraga dan Pemuda Provinsi DKI Jakarta
Author: Hendra Eka Permana; | Call Number: KA-478 (Softcopy KA-477) MAK KA-138 | Edition: 2013 | Type: Karya Akhir (KA)
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Business in the information age: heading far new processes/Hubert Osterle
Author: Osterle, Hubert; | Call Number: 658.403 8 Ost b | Type: Buku
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How to develop the right management information systems/by Alexander Hamilton Institute
Call Number: 658.403 8 How | Type: Buku
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Pemetaan tata kelola pelaksanaan proses kegiatan Teknologi Informasi menggunakan Framework COBIT dan Information Technology - infrastructure library studi kasus: Direktorat Jenderal Minyak dan Gas Bumi
Author: Agustiawan; | Call Number: T-0833 (Softcopy T-0488) | Edition: 2009 | Type: Tesis
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Introduction to information systems: essentials for the e-business enterprise 7th ed.
Author: O'brien, James A.; | Call Number: 658.403 8 O'br i | Type: Buku
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Faktor-faktor yang mempengaruhi implementasi Customer Relationship Management: sebuah usulan kerangka kerja konseptual, HAL. 59-66
Author: Lena Ellitan; Lina Anatan; | Call Number: SEM-286 | Type: Indeks Artikel prosiding/Sem
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Information systems management in prctice 4th ed.
Author: McNurlin, Barbara C.; | Call Number: 658.403 8 McN i | Type: Buku
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The effective measurement and management of IT cost and benefits 2nd ed./Remeny, Dan; Arthur Monny; Michael Sherwood- Smith with Zahir Irani
Author: Remeny, Dan; | Call Number: 658.403 8 Rem f | Type: Buku
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ITIL: application management : user guide/STo (The Stationery Office)
Call Number: 658.403 8 ITI | Type: Softcopy Buku
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