Library Automation and Digital Archive
LONTAR
Fakultas Ilmu Komputer
Universitas Indonesia

Pencarian Sederhana

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Call Number sem-320
Collection Type Indeks Artikel prosiding/Sem
Title Quality evaluation of airline's e-commerce website,a case study of air asia and lion air websites
Author Farah Shafira Effendi; Ika Alfina;
Publisher ICACSIS 2014 international conference on advanced computer sciences and information systems (Proceedings). Ambhara hotel, Blok M Jakarta, 18 - 19 Oktober 2014
Subject
Location
Lokasi : Perpustakaan Fakultas Ilmu Komputer
Nomor Panggil ID Koleksi Status
sem-320 TERSEDIA
Tidak ada review pada koleksi ini: 44799
Airline industries untilize e-commerce website as one way to offer services. The website creates a new area of competition between the arlines, i.e. comparative qualities among their e-commerce websites. This research aims to develop a framework which can be used to evaluate the quality of airline’s e-commerce website. Furthermore, this research also compares the quality of e-commerce website between airasia and lion air. The evaluation is based on five quality aspect, i.e. information quality,service interaction quality, usability, website design and playfulness/enjoyment. The evaluation was conducted using two survey methods direct observation and questionnaire distribution. Wilcoxon signed rank test method was used in this research to process data from questionnaire spreadsheets. Analysis result showed that from five quality aspect, airasia’s website outperformed lion air’s website