Perpustakaan Fakultas Ilmu Komputer

Call Number	SEM-347
Collection Type	Indeks Artikel prosiding/Sem
Title	The effect of ICT capabilities on the experience of using E-services in banks, 496-500
Author	Gjoko Stamenkow;
Publisher	Proceedings 2011 4th IEEE International Conference on computer science and information technology Juni 10-12, 2011 Chengdu, China (ICCSIT 2011)
Subject
Location

Lokasi : Perpustakaan Fakultas Ilmu Komputer

Nomor Panggil	ID Koleksi	Status
SEM-347		TERSEDIA

Tidak ada review pada koleksi ini: 45308

The main goal of the rsource-based view is to explain the prerequisites for obtaining and sustaining a competitive advantage. how the capabilities related to the resource-based view are influencing experience, satisfaction and loyalty of internal users of E-services is not a researched topic. therefore we undertook our research to determine this influence. we found that a positive relationship exists between ICT capabilities and experience. experience is mediating the effect from ICT capabilities on satisfaction and loyalty. capabilities related to business issues have a stronger effect on ICT capabilities than capabilities related to the ICT issues.